1. INTRODUCTION AND ACCEPTANCE

These Terms of Use (“Terms”, “Agreement”) govern your access to and use of Elaris products, services, website, mobile applications, online platforms, customer support channels and other offerings made available by Elaris, whether directly or through authorised business partners, dealers, distributors, marketplaces or service providers.

By accessing, browsing, registering on, purchasing from, downloading, installing or using any Elaris product or service, you acknowledge that you have read, understood and agreed to these Terms, together with the applicable Privacy Policy, Return/Refund Policy, Cancellation Policy, Shipping Policy, Warranty, product manuals and other policies specifically applicable to the relevant product or service.

If you do not agree with these Terms, please do not access or use the relevant Elaris product, service or platform. Where permitted by applicable law, continued use after publication of an updated version of these Terms will constitute acceptance of the updated Terms.

These Terms may constitute an electronic record and may be accepted electronically, including by clicking an acceptance button, placing an order, creating an account or using the relevant platform.

2. DEFINITIONS

1.       “Elaris”, “Company”, “we”, “us” or “our” means VALUE-ONE RETAIL PRIVATE LIMITED, owner/operator of the Elaris brand, together with its applicable affiliates, authorised representatives, employees, contractors and service providers.

2.       “You”, “your”, “Customer”, “User” or “End User” means any individual, business or other legal entity that accesses, purchases, receives or uses Elaris products or services.

3.       “Product” means any Elaris-branded product, device, component, part, accessory, consumable or other physical product offered by us.

4.       “Services” means any services offered by Elaris, including customer support, installation assistance, subscriptions, digital services, applications and other related services.

5.       “Platform” means the Elaris website, mobile application, online account, digital interface or other online channel operated or authorised by us.

6.       “Third-Party Service” means any application, software, payment service, logistics service, marketplace, technology, integration or other service provided by an independent third party.

7.       “Warranty” shall refer to Elaris limited warranty terms and conditions, as provided and updated at the document section of specific product.

8.       “Policies” means the Privacy Policy, Return/Refund Policy, Shipping Policy, Warranty and other product/service-specific policies published by Elaris from time to time.

3. ELIGIBILITY AND USER REPRESENTATIONS

You must have the legal capacity required under applicable law to enter into these Terms. If you are accessing or using Elaris on behalf of a company, LLP, partnership or other legal entity, you represent that you have authority to bind that entity.

You represent and agree that:

9.       the information provided by you is accurate, current and complete;

10.   you will update your information when necessary;

11.   you will use Elaris products and services only for lawful purposes and in accordance with applicable laws;

12.   you will follow the applicable product manuals, installation instructions, safety instructions and usage restrictions;

13.   you will not use another person's account or credentials without authorisation; and

14.   you will promptly notify Elaris of suspected unauthorised access, security breaches or misuse of your account.

4. ACCOUNT REGISTRATION AND SECURITY

Certain features may require registration or creation of a user account. You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

·       Do not share passwords or authentication credentials except where expressly permitted.

·       Do not create accounts using false, misleading or unauthorised information.

·       Notify Elaris promptly if you suspect unauthorised access.

·       Elaris may suspend or restrict an account where reasonably necessary for security, legal compliance, fraud prevention or violation of these Terms.

5. PERMITTED USE

Subject to these Terms and applicable Policies, Elaris grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Platform and Services for their intended purpose.

You must not:

15.   copy, reproduce, modify, distribute, sell, resell, lease or commercially exploit any part of the Platform, Services or proprietary materials except with our prior written permission;

16.   reverse engineer, decompile, disassemble or attempt to derive source code from software, firmware or technology, except to the extent such restriction is prohibited by applicable law;

17.   access or tamper with non-public areas, systems, networks or security controls;

18.   circumvent authentication, access-control or security mechanisms;

19.   use automated tools, bots, scrapers or similar mechanisms to access or copy Platform data without prior written permission;

20.   introduce malware, harmful code or any material intended to disrupt the Platform or Services;

21.   use Elaris products or Services for unlawful, fraudulent, abusive or harmful purposes; or

22.   infringe the intellectual property, privacy or other rights of Elaris or any third party.

6. PRODUCT INFORMATION, SPECIFICATIONS AND AVAILABILITY

We endeavour to keep product descriptions, specifications, photographs, prices, availability and other information accurate and current. However, minor variations may occur, including differences between displayed images and the physical Product, packaging updates, colour variations or changes required to improve product performance or comply with applicable requirements.

Product availability is subject to stock and operational constraints. Elaris may discontinue, modify or update Products or Services from time to time. Where required by applicable law, we will provide the customer with appropriate information or available alternatives.

7. ORDERS, ACCEPTANCE AND CANCELLATION

An order placed by you constitutes an offer to purchase the selected Product or Service. Receipt of an order acknowledgement does not necessarily constitute final acceptance of the order. An order may be accepted, rejected or cancelled, in whole or in part, subject to availability, pricing, payment verification, delivery feasibility, suspected fraud or other legitimate operational reasons.

Where an order is cancelled by Elaris after payment has been received, any eligible refund will be processed in accordance with the applicable Refund/Return Policy and applicable law.

If a pricing, specification or availability error is discovered, Elaris may contact you and provide available options, including correction, cancellation or refund, subject to applicable law.

8. PRICING, TAXES AND PAYMENT

Prices displayed by Elaris are in Indian Rupees unless expressly stated otherwise. Applicable taxes, including GST and other statutory charges, will be handled as required by applicable law and as indicated at the time of purchase.

Payments may be processed through banks, cards, UPI, wallets, cash-on-delivery where available, or authorised third-party payment processors. Payment processing may be subject to the separate terms and privacy policies of the relevant payment provider.

Elaris is not responsible for delays or failures caused solely by a bank, payment gateway or other independent payment provider, subject to rights available to you under applicable law.

9. DELIVERY AND SHIPMENT

Elaris will use reasonable efforts to deliver Products to the address specified in the order. Estimated delivery dates are indicative unless expressly stated as guaranteed. Delays may occur due to logistics constraints, weather, government restrictions, inaccurate address information, carrier issues, stock availability or events beyond our reasonable control.

Where an order is shipped in multiple consignments, separate delivery timelines may apply. You should inspect the Product at or promptly after delivery and report visible damage, shortage or discrepancy within the timeline specified in the applicable return/replacement policy.

10. RETURNS, REFUNDS, REPLACEMENTS AND WARRANTY

Returns, refunds, replacements, repairs and warranty claims will be governed by the applicable Elaris Return/Refund Policy and Warranty, as published for the relevant Product.

Unless otherwise provided by applicable law or the applicable policy, warranty coverage may exclude damage arising from misuse, negligence, unauthorised modification, improper installation, use contrary to the user manual, normal wear and tear, use of incompatible accessories or other excluded circumstances.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights, statutory warranties, product liability rights or remedies that cannot lawfully be excluded or restricted.

11. INSTALLATION, USE AND SAFETY

You are responsible for using the Product in accordance with the applicable user manual, installation instructions, safety instructions and intended use. Where a Product requires professional installation or a specific technical environment, you should follow the applicable requirements.

You are responsible for ensuring that the installation and use of the Product comply with applicable laws, regulations, building requirements, privacy requirements and other rules applicable to your location and use case.

Where a Product provides monitoring, alerts, automation, connectivity or other technology-enabled functionality, such functionality may depend on power, internet connectivity, mobile networks, third-party services, device compatibility and other external factors. Unless expressly stated otherwise, such functionality should not be treated as a guaranteed emergency, safety, security, medical or professional monitoring service.

12. CONNECTIVITY AND SERVICE AVAILABILITY

Certain Products and Services may require internet connectivity, Bluetooth, Wi-Fi, mobile networks, compatible devices, power supply or third-party infrastructure. You are responsible for obtaining and maintaining such requirements and for any applicable data or connectivity charges.

Elaris does not guarantee uninterrupted availability of online services where availability depends on networks, cloud infrastructure, telecommunications providers, third-party services, maintenance, security events or other factors outside our reasonable control.

13. THIRD-PARTY SERVICES

Certain Products or Services may integrate with or depend upon third-party platforms, applications, payment gateways, logistics providers, cloud services, marketplaces, operating systems or other third-party services. Such services may be subject to separate terms and privacy policies.

Elaris does not control independent third-party services and, to the extent permitted by law, is not responsible for their independent content, availability, performance or policies. This does not affect any rights you may have directly against the relevant third-party provider or under applicable consumer law.

14. DATA, PRIVACY AND INFORMATION SECURITY

Elaris may collect and process personal information and other data in connection with your use of Products and Services. Such processing will be governed by the Elaris Privacy Policy and applicable data protection laws.

You are responsible for maintaining the security of your account credentials and for ensuring that information shared by you is accurate and lawfully provided. Before returning, transferring or disposing of a Product, you should remove personal information and reset the Product where appropriate.

15. COMMUNICATIONS

By providing your contact details and using Elaris Products or Services, you may receive transactional or service-related communications by email, SMS, telephone, WhatsApp, push notification or other permitted channels. Marketing communications will be handled in accordance with applicable law and your available preferences/consents.

Service notifications may be delayed or unavailable due to network, device, email server, telecommunications or other technical limitations. You remain responsible for monitoring important communications relating to your order, account and Product.

16. PROHIBITED CONDUCT

23.   Violating these Terms or any applicable Elaris Policy.

24.   Providing false, fraudulent or misleading information.

25.   Using Elaris Products, Services or Platforms for unlawful or fraudulent activities.

26.   Attempting to damage, disable, overburden or impair our systems or infrastructure.

27.   Interfering with security features or attempting to gain unauthorised access.

28.   Uploading or transmitting malware, harmful code or unlawful content.

29.   Infringing intellectual property, privacy, publicity or other rights.

30.   Using automated systems to scrape, copy or monitor the Platform without permission.

31.   Reselling, sublicensing or commercially exploiting software, data or Services except as expressly authorised.

32.   Using unauthorised or incompatible accessories where the user manual or warranty terms prohibit such use.

17. SOFTWARE AND DIGITAL CONTENT LICENCE

Where software, firmware, applications or digital content is supplied with or made available for a Product or Service, such software/content is licensed to you and is not sold, unless expressly stated otherwise. Subject to these Terms, Elaris grants you a limited, non-exclusive, non-transferable licence to use such software solely for the intended use of the Product or Service.

You may not copy, modify, distribute, sell, sublicense, reverse engineer or create derivative works from such software except to the extent permitted by applicable law or expressly authorised by Elaris.

18. INTELLECTUAL PROPERTY

Elaris and its licensors retain all rights, title and interest in and to the Elaris brand, trademarks, logos, product designs, graphics, photographs, software, firmware, documentation, website content and other proprietary materials. Except for the limited rights expressly granted under these Terms, no intellectual property rights are transferred to you.

You must not remove or obscure proprietary notices or use Elaris trademarks, logos or other brand assets without prior written permission.

19. USER CONTENT AND FEEDBACK

If you voluntarily submit reviews, suggestions, feedback, images or other content to Elaris, you represent that you have the right to submit such material and that it does not violate applicable law or third-party rights.

Subject to applicable law and our Privacy Policy, you grant Elaris a non-exclusive, royalty-free, worldwide right to use such feedback for improving Products and Services. Elaris will not acquire ownership of your personal information merely because you submit feedback.

20. DISCLAIMERS

Except where expressly provided in writing or required by applicable law, Products and Services are provided on an “as available” and, to the extent legally permitted, “as is” basis. Elaris does not guarantee that every Product or Service will operate without interruption, delay, defect or error, or that all functionality will be compatible with every third-party device or environment.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right or remedy that cannot legally be excluded or limited.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Elaris will not be liable for indirect, incidental, special, exemplary or consequential losses, including loss of profits, revenue, business opportunity, goodwill or data, arising from your use of Products or Services, except where such liability cannot lawfully be excluded.

Subject to applicable law and mandatory consumer/product-liability rights, Elaris's aggregate liability arising from a particular Product or transaction will not exceed the amount actually paid by you for the affected Product or Service.

Nothing in this clause is intended to exclude or restrict liability for matters that cannot legally be excluded or restricted, including any liability expressly imposed by applicable law.

22. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Elaris and its officers, employees, affiliates, contractors and authorised partners from third-party claims, losses, liabilities and reasonable costs arising directly from your unlawful use of the Products/Services, your material breach of these Terms, or your violation of third-party rights.

23. SUSPENSION AND TERMINATION

Elaris may suspend or terminate access to an account, Platform or Service where reasonably necessary due to a material breach of these Terms, suspected fraud or abuse, security risks, legal requirements, non-payment, or discontinuation of the relevant Service.

Upon termination, you must cease use of the affected Services and software. Clauses which by their nature are intended to survive termination, including intellectual property, limitation of liability, indemnification, dispute resolution and applicable provisions relating to accrued rights, will survive.

24. MODIFICATION OF THESE TERMS

Elaris may update these Terms from time to time to reflect changes in Products, Services, technology, business practices or applicable law. Material changes will be communicated through appropriate channels where required. The updated Terms will become effective on the stated effective date. Your continued use after that date will constitute acceptance to the extent permitted by law.

25. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdiction available to a consumer, disputes arising out of or relating to these Terms, Products or Services shall be subject to the jurisdiction of the competent courts at Gurugram, Haryana, India.

Nothing in these Terms is intended to restrict any statutory right available to a consumer to approach an appropriate consumer forum, commission, authority or other statutory body.

26. FORCE MAJEURE

Elaris will not be responsible for delay or failure in performance caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic/pandemic, war, terrorism, civil disturbance, strikes, governmental action, power failure, internet or telecommunications outage, logistics disruption, cyber incidents or failure of third-party infrastructure.

27. SEVERABILITY AND WAIVER

If any provision of these Terms is held invalid or unenforceable, it shall be modified or severed only to the minimum extent necessary, and the remaining provisions will continue to apply.

Failure or delay by Elaris in enforcing any provision will not constitute a waiver of that provision or any other right.

28. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without Elaris's prior written consent, except where permitted by applicable law. Elaris may assign or transfer its rights and obligations in connection with a business reorganisation, merger, sale, acquisition or transfer of relevant business/assets, subject to applicable law.

29. ENTIRE AGREEMENT

These Terms, together with the applicable Policies and product-specific terms referenced herein, constitute the agreement governing your use of the relevant Elaris Products and Services, except to the extent a separate written agreement expressly applies.

30. NOTICES

Elaris may provide notices through email, SMS, push notification, website notices, account notifications or other reasonable means. Official notices to Elaris should be sent to the contact details below.

Legal Entity: VALUE-ONE RETAIL PRIVATE LIMITED

Brand: Elaris

Registered Office: Plot no. 35, Ground Floor, HSIIDC, Sector-03, IMT, Manesar, Gurugram, Haryana, 122052

Customer Support Email: care@elaris.in

Phone / Toll-Free: +91-7082017555

Website: www.elaris.in

31. GRIEVANCE REDRESSAL

For complaints, concerns or grievances relating to Products, Services, transactions, content or these Terms, please contact the designated grievance/contact officer using the details below. We will handle grievances in accordance with applicable law and our internal process.

Name / Designation: Customer Service

Email: care@elaris.in

Address: Plot no. 35, Ground Floor, HSIIDC, Sector-03, IMT, Manesar, Gurugram, Haryana, 122052

Phone: +91-7082017555

32. COPYRIGHT AND INTELLECTUAL PROPERTY NOTICES

Elaris, the Elaris name, logos and associated marks are trademarks or other proprietary identifiers of VALUE-ONE RETAIL PRIVATE LIMITED or its licensors, as applicable. All other trademarks belong to their respective owners.

If you believe that content available on an Elaris Platform infringes your copyright or other intellectual property rights, please send a written notice containing sufficient details to identify the work, the allegedly infringing material, your contact details and the basis of your claim to To be updated.

33. PRODUCT-SPECIFIC TERMS

Certain Elaris Products or Services may have additional terms, technical requirements, warranty conditions, subscription conditions, installation requirements, return restrictions or safety instructions. Where applicable, those terms form part of these Terms for the relevant Product or Service. In the event of a conflict, the product-specific term will apply only to the extent necessary to address the specific Product or Service, unless applicable law requires otherwise.

34. IMPORTANT CUSTOMER NOTICE

Please read the applicable Product manual, Warranty, Return/Refund Policy, Shipping Policy and Privacy Policy before purchasing or using an Elaris Product. Product-specific safety instructions and limitations may be more restrictive than these general Terms.