Exchanges

Exchange Window

We accept exchange requests within 7 days of delivery for eligible items. To be eligible for an exchange, the item must be unused, unwashed, and in its original packaging with all tags and labels intact.

How to Request an Exchange

To request an exchange, contact us via the Contact Us page with your order number and the reason for the exchange. Our team will guide you through the next steps, including pickup or return shipping instructions.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Items marked as final sale or clearance
• Made-to-order or customised products
• Items that show signs of use, damage, or missing original packaging

Price Differences

If the item you wish to exchange for is of a different value, the price difference will either be collected or refunded, as applicable, once the original item is received and inspected.

Processing Time

Once we receive and inspect the returned item, exchanges are typically processed within 5-7 business days.

Need Help?

For any questions about an exchange, please reach out to us via the Contact Us page.