Refund policy

RETURN, EXCHANGE AND REFUND POLICY

Thank you for shopping with Elaris! We strive to ensure that your experience with our products is positive. Our shipments are carefully inspected before leaving our warehouse, If, for any reason, you are not satisfied with your purchase, do not worry, we offer a comprehensive replacement and exchange policy. However, returns/replacements will be at the discretion of Elaris only. 

Your purchase is eligible for return, replacement or refund only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
  • If the product you receive has a genuine quality or manufacturing defect or delivered in a physically damaged condition
  • Has missing parts or accessories
  • If the Product quality is not satisfactory 
  • Products requiring installation become ineligible for return/exchange or replacement, after successful installation completion (T&C*)

If your purchase meets our criteria as stated above, Please raise a request on the our Whatsapp Support here or Email us at care@elaris.in  or call us at +91 7082017555within 48 hours of delivery with the following information:

  1. Contact on our Whatsapp Support Number here  or Email us at  care@elaris.in or call us at +91 7082017555
  2. Pick an Option on our Whatsapp Support & Provide your order id number
  3. An unboxing video of the parcel while showing the shipping label, as well as 2 to 3 relevant pictures of the issue faced in the product. For all return requests or cases where there is damage or wrong product received, it is mandatory to provide photos/videos of the product and packaging.  All products need to be returned in original packaging along with all the tags intact and in unused condition

If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement within 7-10 working days after the product is picked up from the given address.

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, the refund will be made in the form of refund or credit coupon of the same value.

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).

Cancellation Policy

Before Dispatch

·       You can cancel your order before dispatch. Contact our Customer Care at : +91 7082017555 or email care@Elaris.in with your Order ID.

 

After Dispatch

·       Once dispatched, cancellations are not permitted. However, you may refuse to accept the product at the time of Delivery and a refund will be processed within 7–10 days.

Refund for Cancelled Orders:

·       Refunds for cancelled orders will be processed within 3 working days and will be credited to your original payment method within 7-10 business days.